The Integration Phone Section allows you to enable Click-To-Call phone links for any visible Phone Number within the Contact Record information.
NOTE: By default Click-To-Call is turned Off. You need to specify the Phone Integration you would like to achieve.
When a Phone Integration is set, any telephone numbers that are visible will be converted into a link that can be clicked on. The only exception is when the telephone number appears in a text entry field, then the label for that field becomes clickable.
Call To (callto:)
Phone numbers will be converted to use the “callto:” protocol. This is used by Skype, Ring Central (https://www.ringcentral.com/) and other VoIP providers.
The Clipboard Phone Integration is different in the fact when clicking on the phone number, it will be copied to the clipboard. When you click the link, it will briefly change to “Copied” then back to the original text.
This gives flexibility in the fact that if one of the phone systems that are not supported, you could paste the number into the software you use.
Phone numbers will be converted to use the “facetime:” protocol. This is used by Apple Facetime (http://www.apple.com/uk/mac/facetime/) software.
Phone numbers will be converted to use the “fax:” protocol. This is generally used by Fax software.
The Prompt Phone Integraiton is different in the fact when clicking on the phone number, a prompt will appear with the phone number selected.
You then have the option to look or copy the phone number. This is more of a manual process.
Example of clicking on a telephone number when the integration is set to Prompt.
These options are for Skype (http://www.skype.com/en/) Software only.
When using the Skype Integration, you have one option called “International Dial Code on Phone Numbers Prefix“. This prefix is need for some Skype applications as they do not always understand what is a telephone number or a Skype User. Some applications will default the Dial Code, otherwise will not do this, and will stop the Click to Dial feature from working correctly. It is recommended that you set the Dial Code Prefix for Skype.
Example of clicking on a telephone number when the integration is set to Skype.
Phone numbers will be converted to use the “tel:” protocol. This is widely used by a variety of software.
Phone numbers will be converted to use the “zoiper:” protocol. This is used by the Zoiper (http://www.zoiper.com/en) software.
You can chose what phone icon appears next to the telephone number.